Posts By: Lisa Swift

Tales of the expected

Business performance measurement sounds simple. But for it to have an impact there must be… Read more »

Keeping the customer satisfied

John Coldwell outlines the best practice for customer satisfaction surveys. Source: Business & Financial Management

Moving experience

Relocating a business can make good economic sense, but only if the implications of the… Read more »

Wyman Symposium 2021

This year’s Wyman Symposium looks at various perspectives on the potential change to the end… Read more »